FAQs

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1. General Information

FH Transfer is a professional airport transfer and chauffeur company offering reliable, comfortable, and on time transportation services to and from airports, hotels, private homes, and business locations.

We offer four service classes: Airport Taxi, Economy, Business, and Premium (VIP).

We operate from the Frankfurt/Rhein Main region (including cities such as Frankfurt, Mainz, Wiesbaden, Heidelberg) and serve major destinations across Germany and Europe, as well as major German cities like Munich, Berlin, Hamburg and Düsseldorf.

Yes. Our services are available 24 hours a day, 7 days a week, including weekends and public holidays.

We provide airport transfers, Flughafen Taxi, business transfers, intercity transfers (from Frankfurt), long distance and event transfers, tour and sightseeing services, and corporate travel solutions.

The Airport Taxi class offers a cost effective and quick transfer to and from the airport – ideal for simple, point to point rides.

Economy Class includes Sedan, Kombi, 7 Seater, 8 Seater, and 8 Seater Jumbo vehicles, offering comfortable and budget friendly travel for individuals and groups.

Business Class includes Business Sedan, Business Combi, and Mercedes V Class, providing extra comfort, space, and a more premium experience – ideal for business travellers or VIP guests.

Our Premium (VIP) Class features the luxurious Mercedes S Class for maximum comfort, style, and discretion.

Yes. During booking you can select your preferred vehicle class and, where available, a specific vehicle type that best matches your group size and luggage needs.

2. Service Areas & Destinations

We primarily serve Frankfurt Airport (FRA) and the wider Frankfurt/Rhein Main region, but we also provide transfers to and from other major German and European airports on request.

Yes. We offer intercity and long distance transfers throughout Germany and to neighboring European countries (e.g. Frankfurt–Munich, Frankfurt–Berlin, Frankfurt–Zurich).

Yes, depending on availability and route. We regularly operate cross border trips across Europe; just enter your route in the online system or contact us directly for a quote.

Absolutely. We offer door to door transfers to hotels, trade fairs (e.g. Frankfurt Messe), exhibition centers, stadiums, and other event locations.

Yes. We collect you directly from your home, office, or any specified address, as long as the vehicle access is possible.

Our core region is Frankfurt/Rhein Main, but our services extend throughout Germany and across Europe for both one way and round trip transfers.

Yes. We can arrange custom tours (e.g. city tours, Rhine Valley, castles, wine regions) with a dedicated driver, tailored to your schedule and interests.

Yes. You can book a round trip by entering both your outbound and return details in the booking form or by mentioning this when you contact us.

Yes. We provide event shuttle concepts for trade fairs, conferences and large events, including group coordination and multiple vehicles where needed.

Definitely. Our Business and Premium (VIP) classes are designed for comfortable long distance travel with professional drivers, ample legroom and a quiet working environment.

3. Booking & Reservations

You can book via:
• Our website and online booking portal at fh-transfer.de
• Phone
• Email at booking@fh-transfer.de

Yes. After submitting your booking, you will receive a confirmation email with all journey details, price, and contact information.

We recommend booking as early as possible, especially for early morning, late night, long distance, or event transfers. However, we also try to accommodate short notice bookings depending on availability.

In many cases yes. If the system shows availability or our team confirms by phone or email, we can accept same day or short notice requests.

No. Private customers can book without creating an account. Business or frequent travellers may benefit from having a company or customer profile for easier management.

Yes. You can book on behalf of another passenger; just provide their name, mobile number, and pickup details in the booking form.

During the booking process you can enter your flight number, airline, and arrival/departure time. This allows us to monitor your flight for delays or changes.

Yes. Please specify the number and type of child seats (baby, toddler, booster) required when booking so we can prepare the correct vehicle and equipment.

Yes. You can select Airport Taxi, Economy, Business or Premium (VIP) directly in the booking tool, and we’ll allocate a suitable vehicle in that class.

Yes. There is usually a comment or notes field where you can add instructions (e.g. “pick up at reception”, “call on arrival”, “sign with company logo”).

4. Prices & Payment

Prices are based on route distance, vehicle class, group size, time of day, and special requirements. The online calculator will show you the final price before booking.

We operate with a Fixed Price Guarantee – once booked, the price for your ride is fixed and transparent, not based on a taxi meter.

No. Our philosophy is transparency and no hidden fees. Any extras (e.g. extra stops, special requests) are communicated in advance and shown in your booking.

For business customers, the price information and invoice typically indicate the net amount plus applicable VAT according to German regulations. Exact details appear on your booking and invoice.

Depending on the option you choose, you can prepay online or pay the driver at the end of the trip (where available). The method is shown during booking.

We generally accept credit/debit cards and invoice payments for approved corporate clients; in many cases cash payment to the driver is also possible.

Yes, in many cases you can pay cash directly to the driver at the end of the journey. However, prepayment may be required for certain long distance or special bookings.

Yes. Business and private customers can receive a proper invoice by email, with all relevant details for expense or tax purposes.

Yes. We offer tailored conditions and pricing for corporate clients, regular travellers, and event organisers, depending on volume and requirements.

For frequent travellers, companies, or group/event bookings, we can often arrange custom pricing. Please contact us with your requirements.

5. Pickup, Waiting & Delays

Usually, the driver will meet you in the arrival hall with a name sign or at a pre agreed meeting point near the terminal exit.

With our Meet & Greet service, your driver tracks your flight, waits in the arrivals area with a name board, helps with your luggage, and escorts you to the vehicle.

Yes. We use your flight number to monitor real time arrival information so we can adjust the pickup time if your flight is early or delayed.

If your flight is delayed, we adjust the pickup time accordingly. Minor delays are usually included, and our flight monitoring ensures your driver arrives when you do.

We include a reasonable waiting time after landing (to allow for passport control and baggage claim). If significant additional waiting is required, extra charges may apply – these will be communicated transparently.

If you cannot see your driver, please call the driver’s number (if provided) or our service hotline. We will help you meet at a clear landmark inside the terminal.

Yes. You can specify a specific exit, meeting point, airline desk, or lounge in your booking notes, and the driver will try to meet you there where access is allowed.

As a rule of thumb, allow at least 30–45 minutes after landing for baggage and formalities; for non EU arrivals or busy times, you may want to allow 60 minutes. Our team can advise based on your flight.

If your flight is cancelled, please inform us as soon as you receive confirmation from the airline. We can then rebook, reschedule, or cancel the transfer according to our cancellation policy.

If there are unusual delays, please call or message us. We will do our best to continue waiting or adjust arrangements; in some cases additional waiting charges may apply for very long delays.

6. Vehicles & Luggage

Our fleet includes sedans, estate vehicles (combi), 7 seaters, and 8 seaters, as well as premium vehicles such as Mercedes V Class and S Class.

Use the vehicle descriptions in the booking tool (seats and luggage capacity) or contact our team. As a rule, groups of 5–7 with luggage usually require a van or 7/8 seater.

Luggage capacity depends on the vehicle class. During booking, please indicate the approximate number of suitcases and hand luggage so we can assign a suitable vehicle.

Often yes. Please mention oversized or special items (skis, golf bags, instruments, bicycles) in your booking so we can check space and advise if a larger vehicle is needed.

Yes, in many cases, provided the vehicle is suitable and the equipment is properly packed. Extra charges or a larger vehicle may be required.

Yes. All FH Transfer vehicles are strictly non smoking for the comfort of all passengers.

All vehicles have modern climate control. Wi Fi may be available in selected vehicles or on request – please ask when booking if this is important to you.

Pets may be allowed on request and must be transported in suitable carriers or on protective covers. Please inform us in advance if you are travelling with a pet.

Yes. Our Business and Premium (VIP) classes (e.g. Mercedes V Class and S Class) are well suited for executives, VIPs, delegations and high profile guests.

We aim to support passengers with limited mobility, offering vehicles with comfortable entry height and helpful drivers. If you need extra space or assistance, let us know in advance.

7. Drivers & Safety

Our drivers are professionally licensed chauffeurs with excellent local knowledge, trained in safe driving and customer care.

Many of our drivers speak English, and some speak additional languages. If language is important, please mention it during booking and we will do our best to accommodate.

Yes. All drivers hold the legally required passenger transport licenses and receive ongoing training in service, safety, and regional knowledge.

We use certified vehicles, regular maintenance, professional drivers, and strict scheduling and monitoring. Safety and punctuality are key elements of our service philosophy.

Yes. All vehicles are covered by the legally required passenger transport insurance, and we comply with German and EU regulations.

Vehicles are regularly cleaned and checked. Drivers are instructed to keep vehicles tidy and hygienic, with particular attention to frequently touched surfaces.

Regular customers may request a preferred driver, and we will try to accommodate this depending on availability and scheduling.

8. Corporate & Group Travel

Yes. We offer tailored solutions for corporate customers, including dedicated contacts, monthly invoicing, and customised service concepts.

Yes. We organise group transfers and shuttle services for conferences, trade fairs, corporate events, and delegations – from a few people to large groups.

Yes. We design shuttle concepts for trade fairs and exhibitions (e.g. hotel–fairground shuttles, VIP transfers, staff shuttles) tailored to your schedule and budget.

For companies with regular or high volume needs, we can provide a dedicated contact person to coordinate bookings, schedules and invoicing.

Yes, subject to approval, we can arrange monthly or periodic invoicing for corporate clients instead of paying per ride.

Depending on the event and legal limitations, we can sometimes provide custom signage (e.g. logo on name boards, labels on vehicles). Please discuss your needs with us in advance.

Yes. We regularly coordinate multiple arrivals and departures, including monitoring different flights, grouping guests, and providing several vehicles.

Yes. We are happy to collaborate with travel agencies, DMCs and event planners and can create tailored conditions for long term cooperation.

9. Changes, Cancellations & Refunds

You can usually cancel free of charge if you inform us at least 4 hours before pickup time. For later cancellations or no shows, fees may apply.

You can cancel via email, phone, or – where available – via your online booking link. Please always include your booking reference.

Yes, cancellations within a few hours of pickup or after the driver has been dispatched may be subject to charges. The exact conditions are shown in your booking confirmation.

Changes are usually possible if requested early enough and if our schedule allows it. Contact us by phone or email and we will confirm feasibility and any price adjustments.

If your flight schedule changes, we try to adapt the pickup time using flight monitoring. If major changes or cancellations occur and we are not informed in time, charges may apply according to our policy.

Approved refunds are normally processed via the same payment method used for booking (e.g. card refund or credit note). Processing time may depend on your bank or card provider.

This is very rare. In such a case, we will inform you as soon as possible, try to offer an alternative solution, and refund any payments already made.

If availability permits, you can upgrade or downgrade the vehicle class. Price differences will be communicated before we confirm the change.

10. Special Requests & On Board Experience

Yes, We can provide child seats and booster seats if booked in advance. Please indicate the age and weight of the child so we can provide suitable seats.

We do our best to support passengers with reduced mobility. Please inform us about special needs, walking aids or wheelchairs in advance so we can choose a suitable vehicle and arrange assistance.

In many cases we accept small pets or pets in carriers. Please always inform us in advance; extra cleaning fees may apply if necessary.

Where possible, yes. Please request a specific language (e.g. English, German, etc.) in your booking and we will try to match a suitable driver.

Small snacks and drinks are usually acceptable, but please avoid messy or strong smelling food. For spills or heavy soiling, a cleaning fee may apply.

Yes, You can tell the driver your music, climate and route preferences, as long as traffic rules and timing permit. Your comfort is important to us.

No. Smoking and vaping are not allowed in any FH Transfer vehicle.

11. Website, Tech & Customer Support

Our official website and booking portal is fh transfer.de.

Yes. You can calculate your price, choose a vehicle, and complete your booking online via our website, receiving confirmation by email.

You can contact us by phone, email (booking@fh transfer.de), or via the contact form on our website.

Yes. We offer 24/7 support, especially for time critical airport pickups, night transfers and urgent changes.

After your trip, you can or leave a review on the platforms indicated in your Ride Completion email. We appreciate every comment as it helps us improve.